Terms of Service

Calign is provided to Businesses and to the Customers who book them. Businesses are solely responsible for the accuracy of the services, prices, availability, policies, and communications shown on their Storefronts. Where a Business has its own terms with its Customers, those terms govern the service itself; these terms govern use of the Calign platform.

You must be at least 18 years old and able to form a binding contract. You must provide accurate contact details and keep them current. You are responsible for all activity under your account, including anything done by staff, workers, or anyone who uses an invite link or code you issue, and for keeping credentials secure. We strongly recommend enabling two-factor authentication. Tell us immediately at security@calign-ai.com if you believe your account has been accessed without permission.

Calign is scheduling, storefront, and payment-facilitation software. It is not a service provider, contractor, employer, agent, broker, or insurer. The Business alone performs the service and is solely responsible for: the quality, safety, timing, and legality of the work; setting prices, deposits, cancellation windows, no-show rules, and refunds; holding any required licences, permits, certifications, and insurance; classifying and paying its own workers; and collecting and remitting all applicable taxes. Any dispute about a booking, a service, a refund, a no-show, property damage, injury, or conduct is between the Business and the Customer. Calign has no obligation to intervene, mediate, or compensate, and doing so voluntarily on one occasion creates no duty to do so again.

Calign does not verify, vet, background-check, licence-check, insure, or otherwise investigate Businesses, workers, or Customers, and does not confirm that anything shown on a Storefront is true. Listings on Discover, search rankings, badges, ratings, AI-generated summaries, and recommendations are not endorsements, guarantees, or warranties of quality, availability, or fitness for any purpose. You are responsible for your own due diligence before booking or accepting a booking.

Card payments are processed by Stripe under Stripe's own agreements, which the Business accepts when it connects an account. Funds settle directly to the Business's connected Stripe account. Calign never takes custody of Customer funds, does not act as a bank, escrow agent, or money transmitter, and does not guarantee that any payment will succeed, settle, or clear.

Refunds, partial refunds, disputes, and chargebacks are the Business's responsibility and are handled under the Business's own policies and Stripe's rules. If Calign incurs any chargeback, reversal, penalty, fine, or fee because of a Business's transactions, the Business will reimburse Calign in full, and Calign may offset those amounts against amounts otherwise owed. Prices at checkout are computed by Calign from the Business's configured services; Calign may correct obvious pricing or configuration errors.

Impression, reach, click, and booking figures shown before or during a campaign are estimates only. Calign does not guarantee placement, delivery volume, click-through, conversions, bookings, or revenue of any kind. Delivery is paced across the campaign and depends on marketplace traffic; a campaign may under-deliver, end early, or be paused. Where a campaign ends before its purchased impressions are delivered, remaining value is handled as described in the campaign interface; campaign spend is otherwise non-refundable. Calign may reject, pause, or remove any promotion or listing at its discretion — including for misleading, unlawful, or offensive content — without refund of amounts already delivered.

Calign includes automated features powered by AI models, including the receptionist, quote and estimate helpers, review summaries and sentiment analysis, gap-filler outreach, content moderation, and writing suggestions. These outputs are generated automatically, may be inaccurate, incomplete, or unsuitable, and are not professional, legal, financial, medical, or safety advice.

Availability, prices, and quotes suggested by an AI feature are non-binding until the Business confirms them. Businesses are responsible for reviewing AI-assisted messages, quotes, and outreach before relying on or sending them, and remain the author and sender of anything sent under their name. Automated moderation is best-effort and does not guarantee that content is lawful, accurate, or inoffensive. Calign is not liable for bookings, prices, messages, omissions, or decisions produced by or relying on AI features.

By booking or messaging through Calign, a Customer agrees to receive transactional messages about that booking (confirmations, reminders, quotes, receipts, and changes). Businesses represent and warrant that they have a lawful basis and any required consent to contact their own customers, including for re-booking, gap-filler, and promotional outreach, and that they will honour unsubscribe and opt-out requests promptly. The Business is the sender of that outreach and is solely responsible for compliance with anti-spam, telemarketing, and electronic-communications laws. Calign may throttle or suspend sending on any account that generates excessive complaints, bounces, or abuse reports.

Reviews may only be submitted by Customers with a completed booking. Fake, incentivised, self-authored, or retaliatory reviews are prohibited, as is any attempt to manipulate ratings or search rankings. Calign may hide, withhold, or remove any Content at its discretion, and has no obligation to monitor, verify, or preserve Content. Calign is not responsible for statements Businesses and Customers make about one another.

You keep ownership of your Content. You grant Calign a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for formatting, display, and distribute your Content as needed to operate, secure, promote, and improve the Services — including showing your Storefront in Discover, search results, previews, and marketing materials. You represent that you own or have the rights to all Content you upload, including logos, photos, and third-party marks, and that it infringes no one's rights. If you believe Content on Calign infringes your copyright, email us with details and we will review and remove infringing material where appropriate.

Calign connects to third-party services such as Google Calendar, Stripe, email delivery providers, mapping and geocoding providers, and AI model providers. Your use of those services is governed by their own terms and privacy policies. Calign is not responsible for their availability, accuracy, outages, pricing, data handling, or acts and omissions. A failure of an integration — for example a calendar that does not sync in time — may cause conflicts or missed events, and Calign is not liable for the result.

Where Calign exposes APIs or agent endpoints, access is granted for legitimate use of your own account's data only. You may not scrape, crawl, bulk-extract, resell, or mirror Calign data, circumvent rate limits or authentication, or use automated agents to spam, probe, or overload the platform. Calign may impose limits and may revoke access at any time.

As between the parties, the Business is the controller of its Customer data and is responsible for having a lawful basis to collect and use it, for its own privacy notices, and for responding to its Customers' privacy requests. Calign processes that data to provide the Services, as described in our Privacy Policy.

Don't use Calign to send spam, harass or threaten anyone, impersonate others, post unlawful, fraudulent, sexually explicit, hateful, or discriminatory content, advertise illegal or regulated services you aren't licensed to provide, launder money or test stolen cards, reverse-engineer or probe the platform, interfere with its operation, or infringe anyone's rights. We may investigate, remove content, and suspend accounts that violate these rules.

We work hard to keep Calign available, but we do not guarantee uninterrupted or error-free service and we do not commit to any uptime level. Features may be added, changed, limited, or removed; we will give reasonable notice of material changes where practical. Scheduled and emergency maintenance may occur at any time.

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Calign and its owner, contractors, and suppliers from and against any claims, demands, losses, liabilities, penalties, and expenses (including reasonable legal fees) arising out of or relating to: the services you provide or receive; your Content; your communications and marketing; your taxes, licences, insurance, and worker classification; your breach of these terms or of applicable law; or your misuse of the platform. Calign may assume exclusive defence of any matter subject to indemnification, at your expense, and you will cooperate.

To the maximum extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and quiet enjoyment. Calign does not warrant that availability data, travel-radius calculations, reminders, notifications, analytics, AI output, or synchronisation with third-party calendars will be accurate, timely, or uninterrupted, or that any booking, payment, or campaign will produce a particular result. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

To the maximum extent permitted by law, Calign and its owner will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost bookings, lost goodwill, lost or corrupted data, business interruption, or the cost of substitute services, even if advised of the possibility.

Calign's total aggregate liability for all claims relating to the Services will not exceed the greater of (a) US $100 or (b) the total fees you actually paid to Calign in the twelve (12) months immediately before the event giving rise to the claim. This cap applies in aggregate across all claims, regardless of the legal theory. Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you.

Informal resolution first. Before starting any formal proceeding, you agree to email support@calign-ai.com with a description of the dispute and the relief sought, and to work with us in good faith for at least 30 days.

Binding individual arbitration. If the dispute is not resolved, you and Calign agree it will be resolved by final and binding arbitration on an individual basis, administered by a recognised arbitration provider under its consumer or commercial rules, before a single arbitrator, in your home state or another mutually agreed location (including by telephone or video where available). The arbitrator decides all issues, except that a court decides the enforceability of the class waiver below.

Class action and jury waiver. You and Calign each waive the right to a jury trial and the right to participate in a class, collective, consolidated, or representative action. Relief may be awarded only in favour of the individual party seeking it.

Small-claims carve-out. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive relief in court to protect intellectual property or stop unauthorised access.

30-day opt-out. You may opt out of arbitration and the class waiver by emailing support@calign-ai.com with the subject line "Arbitration Opt-Out" and your name and account email, within 30 days of first accepting these terms. Opting out does not affect any other part of these terms.

These terms are governed by the laws of the State of [YOUR STATE], United States, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, you and Calign consent to the exclusive jurisdiction and venue of the state and federal courts located in that state.

You can cancel your account at any time from Settings. We may suspend or terminate accounts immediately and without refund for fraud, chargeback abuse, illegal or unlicensed services, harassment, non-payment, security risk, or any breach of these terms, and we may terminate accounts inactive for extended periods. On termination your right to use the Services ends; we may retain data as described in the Privacy Policy for legal, accounting, and dispute-resolution purposes.

Questions, legal notices, and arbitration opt-outs: support@calign-ai.com. Privacy requests: privacy@calign-ai.com. Security reports: security@calign-ai.com.